Can you find another auto & light truck repair facility in Casselton, ND or the surrounding area that will guarantee their work like we will!
Our Unique 10 Step Repair Procedure
We’re out to change your mind about what getting your auto serviced should be like.
We’ve got the best auto repair facility in Casselton, ND and the surrounding area, period.
Before we touch a thing on your auto, we start out by listening to you and what you
have to say about the problem! Our experience guides us to asking questions that will
help pinpoint what the problem is, even if we’re just on the phone. The root cause of the
problem may not be what you think or have been told it is, which often times ends up
saving you lots of money.
Upon arriving for your appointment, we then start our process…
- We’ll document exactly what you tell us you are experiencing – listening for all
the details and symptoms.
- Then, we’ll assign one of our technician’s that is best suited to your auto’s
particular problem, based on his experience.
- We will often times, test drive the auto right along with you to help narrow down
a noise or problem. If you’re not around, we still test drive the auto to determine if
we can see, hear, or feel what you described.
- Then, we start our exclusive 68 point inspection process. We look at the whole
auto from top to bottom. This process prevents us from missing the ‘root cause’ of
the problem, and prevents return visits to ‘fix it right’. As we go through the
Earl’s Repair Vehicle Inspection that checks out over 68 different
electrical and mechanical areas of your auto. We rank them as Needing
Immediate Attention, Recommended, or Acceptable.
- At this point, we call you with our estimate based on what we’ve uncovered so far,
before we begin the repair process. We’ll make sure to get a hold of you
somehow, we’ll call your cell, e-mail you, or if necessary, fax you so we discuss
what we found with you directly.
- We won’t begin the repair process until you’re comfortable with what we’re going
to do, and thoroughly understand what the repairs and process will be, and the
costs involved. Then and only then, do we being the repair work. (Also, to save
time, we frequently order any necessary parts ahead of time, So by the time our
conversation is done, and you’ve ok’d the work, the parts will already be there.)
This saves us both tons of time. By doing this we’re 100% more efficient than
others in our industry, and we can complete 99% of our repair work in one day.
Once we’ve got your approval for any necessary work, we’ll give you an estimate
of the expected time when you can plan on picking up your auto.
- After all this, now, finally, our expert technicians go to work, fixing and
maintaining your auto, guaranteed to do it right the first time.
- Once the repairs are completed, a test is preformed, in our shop on our electronic
equipment to ensure it was done right. Then, we take your auto on another test
drive to make sure we corrected the problem.
- Finally, we’ll give you a call and let you know your auto is ready and make any
necessary arrangements with you to pick up your auto.
When we say we’re the BEST auto repair facility in Casselton, ND and the
surrounding areas, we mean it!
P.S. We often times will call you afterward to ensure everything is going smoothly for
you and your car!
P.P.S. And, after completing that entire process, we back up all of our work with our
exclusive 3 year, 36,000 mile warranty – covering both parts and labor, that’s 3 times
longer than anyone else! – See our page on our warranty for more information.
To Make An Appointment Right Now – Click Here or phone us right away!